Awards | Robert B. Payne, Inc.
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Heating & Cooling Service Awards

Trane Award

Trane Top 10 Award Winner 2021

The Trane Top 10 Award is presented to Trane Sales Engineers whose sales are among the top 10% of the entire Trane organization. There are over 800 Trane Sales Engineers nationwide and we are proud to be one of them.

Robert B. Payne Bbb Accredited Business

Better Business Bureau Rating of A+

Robert B. Payne, Inc. has been a BBB Accredited Business since October of 1986.

Angie's List Super Service 2019

Robert B. Payne, Inc Earns 2019 Angie’s List Super Service Award

Fredericksburg, Virginia , Feburary 7 th , 2020 – Robert B. Payne, Inc is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2019.

Best Berg

Readers Choice Award 2016, 2017, 2018, 2019, 2020, 2021, 2022

A Winner of the Fredericksburg Readers Choice Award with back-to-back wins in 2016, 2017, 2018, 2019, 2020, 2021 & 2022. (Note: The HVAC category only started in 2016.)

Winner 2022 Cling

FredParent Family Favorite 2017, 2018, 2019, 2020, 2021, 2022, 2023

1st Place Winner of the FredParents Family Favorites in 2017, 2018, 2019, 2020, 2021, 2022 and now 2023. FredParent magazine has been a source of local information for Fredericksburg area families for the last 20 years.

Thompson B

Thompson Receives Ethical Business Leader Award

In June 2012, Robert B. Payne, Inc. president, Bob Thompson, was honored with the Ethical Business Leader Award by the Fredericksburg Regional Chamber of Commerce and Rappahannock Rotary Club. Read More Here.

Top Volume Dealer

TRANE “Top Volume Dealer” Award

In February 2013, Robert B. Payne, Inc. received the award for Top Volume Dealer and the Pacesetter award at the annual Trane Dealer Sales meeting in Pinehurst, NC.

The Top Volume Dealer award distinguishes Robert B. Payne, Inc., as #1 in Volume purchases for 2012.

Pacesetter Award 2012

TRANE “Pacesetter” Award

The Pacesetter award recognizes Robert B. Payne, Inc. as one of the top-ten volume dealers in the region in 2012.

Distinguished Dealer

Carrier “Distinguished Dealer” Award

The Distinguished Dealer Award recognizes Carrier’s most successful, service-oriented dealers based on leadership and management, customer intimacy, brand recognition, expertise, and operational excellence.

Trane Pinnacle Award

TRANE “Pinnacle” DSO Sales Achievement Award – top sales in 2007, 2008 & 2009

Robert B. Payne, Inc. was awarded the DSO Sales Achievement Pinnacle Award in 2007 & 2008 from Trane. This award is for the Top Regional Dealer Sales in the region.

Overall Performance Awards

TRANE “Total Sales Volume” Award and “Overall Performance Awards”

Nate

NATE-Certified

Quality installations require well-trained people. Our technicians are factory trained and NATE (North American Technician Excellence) certified, too. All of our team members must pass a drug test and complete background check. You can be assured that when we show up, you will be dealing with people you can trust – on every level.

Certificate

Air Conditioning Contractors of America (ACCA) Membership – Since 1988

ACCA is the only nationwide organization of, by and for the small businesses that design, install and maintain indoor environmental systems.

Other Affiliations

Gs ContractorEnergy Star NateChember Of Commerce_Logo Environment Protection Agency

What To Expect

Discover the Robert B. Payne Difference

90+ Years in Business​
100% Satisfaction Guaranteed​
Highly Trained Technicians
24/7 Emergency Service
High-Quality Products
Upfront Pricing
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What To Expect

Discover the Robert B. Payne Difference

90+ Years in Business​
100% Satisfaction Guaranteed​
Highly Trained Technicians
24/7 Emergency Service
High-Quality Products
Upfront Pricing
Our Reviews

See What Your Neighbors Are Saying

Count on Robert B. Payne for exceptional service! We have a 4.9-star rating and have served over 1,200 happy customers!

I have used R.B Payne exclusively for 24 years. Great folks with whom to do business. Highly skilled and courteous technicians. A company that sets the standard for reliability, integrity, and responsiveness.

Roger P.

I have been a customer of Robert B. Payne for many years. I always receive excellent prompt service. Their technicians are very well-trained and professional. I have never had any issues with them at all. Robert B. Payne installed both of my HVAC units which I am extremely satisfied with. I am a retired systems service…

Jim W.

They showed up super quick after my distress call. The technician, Alex, was friendly and the repairs were performed to my satisfaction. I definitely would recommend this HVAC company and will use them from now on. Thanks!!

Annette W.

From the first phone call, through sale, installation, and follow-up, everyone we met has been friendly, efficient, and helpful. The equipment installed has performed flawlessly in the first month and I know they will respond quickly if there are any hiccups. I think using Robert B. Payne was a solid decision. I cannot more highly recommend…

Terry D.

Wonderful experience! From the estimate to installation, Robert B. Payne were true professionals. They were quick and efficient in installing my new HVAC. Travis and Irving were the fantastic techs that did the job. They were professional, polite, knowledgeable, and on time. They answered all my questions and took the time to explain how the whole…

L.M.

The techs are friendly and do a great job making sure the system is working properly. I think it is nice that Robert B. Payne sends out reminder cards to call for your inspection and if they do not hear from you, they will reach out through phone call or email.

Karen N.
Our Reviews

See What Your Neighbors Are Saying

I have used R.B Payne exclusively for 24 years. Great folks with whom to do business. Highly skilled and courteous technicians. A company that sets the standard for reliability, integrity, and responsiveness.

Roger P.

I have been a customer of Robert B. Payne for many years. I always receive excellent prompt service. Their technicians are very well-trained and professional. I have never had any issues with them at all. Robert B. Payne installed both of my HVAC units which I am extremely satisfied with. I am a retired systems service…

Jim W.

They showed up super quick after my distress call. The technician, Alex, was friendly and the repairs were performed to my satisfaction. I definitely would recommend this HVAC company and will use them from now on. Thanks!!

Annette W.

From the first phone call, through sale, installation, and follow-up, everyone we met has been friendly, efficient, and helpful. The equipment installed has performed flawlessly in the first month and I know they will respond quickly if there are any hiccups. I think using Robert B. Payne was a solid decision. I cannot more highly recommend…

Terry D.

Wonderful experience! From the estimate to installation, Robert B. Payne were true professionals. They were quick and efficient in installing my new HVAC. Travis and Irving were the fantastic techs that did the job. They were professional, polite, knowledgeable, and on time. They answered all my questions and took the time to explain how the whole…

L.M.

The techs are friendly and do a great job making sure the system is working properly. I think it is nice that Robert B. Payne sends out reminder cards to call for your inspection and if they do not hear from you, they will reach out through phone call or email.

Karen N.